Sage Software Accounting for Small Business
Knowledgebase and Online Assistance
The Sage Software Accounting for Small Business Knowledgebase does not require a log on. We’ve got answers to your most frequently asked Timeslips questions! Search by product, category, keywords, Answer ID or phrases. You can even give us feedback on answers and suggest new answers.
Customer Service Chat is free for everyone and provides non-product support assistance. For Customer Service Chat hours and availability click here. For Timeslips e-Mail Support, please refer to Advanced Features below.
Advanced Features 
Timeslips customers with a warranty or support plan are entitled to use advanced features such as e-Mail Support.
To use this feature click on the Advanced Features link and log on. Once logged on you can also search for answers in the Sage Software Accounting for Small Business Knowledgebase.
If you would like to purchase a plan that includes Timeslips e-Mail Support, simply contact us at (770) 724-4577.
How do I log on to access Advanced Features?
Timeslips customers with a warranty or support plan can log on to their Advanced Features through Sage SBD Passport. If you don't currently have a Sage SBD Passport (or Peachtree Passport) account set-up, you'll have an option to create one before accessing the Advanced Features of the Knowledgebase / Live Chat Assistance. Unless you log on, your Advanced Features will not be available to you.
You can verify if you are logged on by looking at the “Logged On Status Indicator” (pictured above). Unless you log on, your Advanced Features will not be available to you.
Timeslips Certified Consultants can access their Knowledgebase and Advanced Features here.
Available to all customers for non-product support questions only. Click here to get more information about items handled by Customer Service .
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